17th April 2016

Mission and Values

Mission

By raising awareness locally (in Spain), to connect donors and volunteers with refugees in need, either directly or through partnerships with other non-profit organisations, and to provide a flexible, timely response to evolving refugee needs both in Spain and overseas.

Values

Communication

A two way process - gathering information from sources on the ground and disseminating it to our audiences (donors; volunteers; opinion makers; media; refugees in BCN) and collecting feedback on our activities and related issues.

Community

To involve the local community ant to raise awareness as well as to recruit donors and volunteers.

Partnership

Another two-way process - we create relationships with partner organisations who can support us with money and resources and we work closely with volunteer organisations on the ground to support their work with refugees.

Competence

We ensure that everyone is competent to undertake the tasks assigned to them, and we work to reach high standards of efficiency and consistency.

Inspiring

In relation to our audiences, ourselves, our volunteers and our partner organisations.

Teamwork

To recruit and develop teams for each functional area, invest in each individual and foster a spirit of collaboration and respect both within and between teams.

Ethical

At all times we remain true to our core values and show respect for all.

Diversity

Refugees Aid is open to all, an inclusive organisation both with regards to the people we help as well as with all the volunteers that we recruit. "We value difference".

Transparency

We maintain a policy of freedom of information in relation to all aspects of our operations (except where our legal obligations require us to maintain confidentiality).